LittleBird makes it easy to get in touch with our technical support team to solve a problem with your devices or LittleBird mobile app.


Using the support page

  1. Open the LittleBird mobile app on your mobile device.

  2. Browse to the Support (question mark) icon in the navigation bar to reveal the Support page. Here you will be prompted to Submit a ticket.

  3. On this page you will need to provide your email address and phone number, property location information, and the issue you are currently facing.

  4. When you finish filling out the page, choose submit.

  5. Once you have sent in your support request, our team will take time to review your submission. You will receive a confirmation email with a link to FreshDesk indicating your request has been received. You can use the provided link to stay updated on the status of your request. 


At the bottom of the Submit a ticket page, you will see two links: Home and Solutions. Both of these links will take you to LittleBird's frequently asked questions, how-to guides, and more. You can also access these resources by navigating to https://www.golittlebird.com/support


Estimated wait times


Throughout the year, our support team is able to receive requests 24 hours a day, seven days a week. Typical in-office hours are from 8:00am to 8:00pm (EST). If your request is flagged by our team as an emergency, you’ll be contacted within eight hours. If an issue is not flagged as an emergency, our team will contact you within three days. All changes to your request will be documented through email updates.