LittleBird makes it easy to get in touch with our technical support team to solve a problem with your devices or LittleBird mobile app.
Using the support page
Open the LittleBird mobile app on your mobile device.
Browse to the Support (question mark) icon in the navigation bar to reveal the Support page. Here you will find options to make a maintenance request, browse LittleBird’s frequently asked questions, and get application support.
Tap on LittleBird Application Support to reveal the support forum and use the provided space to document your support request. Remember to be as descriptive as possible and consider the following questions:
What device or feature are you experiencing issues with?
How long have you been aware of the issue?
Tap the Submit Support Request button to send your request to our team or tap the Cancel button to discard your request and clear the forum field.
Once you have sent your support request, our team will take time to review your submission. You will receive a confirmation email with a link to FreshDesk indicating your request has been received. You can use the provided link to stay updated on the status of your request.
Estimated wait times
Throughout the year, our support team is able to receive requests 24 hours a day, seven days a week. Typical in-office hours are from 8:00am to 8:00pm (EST).
If your request is flagged by our team as an emergency, you’ll be contacted within eight hours. If an issue is not flagged as an emergency, our team will contact you within three days. All changes to your request will be documented through email updates.