In your apartment, find the closet/panel where your internet connection is located - you should see your LittleBird controller there.
Here's a generic picture of what that looks like:
Step 1: Unplug the power supply for 15 seconds, and plug it back in.
Step 2: If there is an ethernet cable plugged in or dangling from the panel, please plug that in and/or ensure a proper connection is there to the panel from the router.
Step 2: If there is an ethernet cable plugged in or dangling from the panel, please plug that in and/or ensure a proper connection is there to the panel from the router.
Step 3: Wait 5 minutes for the panel to fully power up, and then navigate to "settings > refresh devices".
If your devices all refresh without issues, you are complete! If they don't, please open a support ticket by going to Settings > Support.
When you open the ticket, you'll receive an email response, notifying you that we have received your ticket. Please respond to this with a picture of the entire enclosure (similar to the example above) to allow us to do a visual inspection of the unit.
When you open the ticket, you'll receive an email response, notifying you that we have received your ticket. Please respond to this with a picture of the entire enclosure (similar to the example above) to allow us to do a visual inspection of the unit.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article