Troubleshooting Unit Issues

TABLE OF CONTENTS

• Sensor Showing Unknown
• Panel Offline
• Sensor Showing Open
• Low/0% Battery

Sensor Showing Unknown

If a sensor is showing "unknown" - generally speaking, that sensor has never received programming updates, and as such, likely needs a service call as something is not talking to the panel correctly.  One thing to check:

• Hold a strong magnet to the sensor in the door frame, and remove it, 3-5 times.  
• Refresh the devices in the portal.  
• If the unknown status goes away - try closing the door and opening it a few times to see if the status changes.  

If it does, great!  If not, then a service call is likely needed. 

Panel Offline

Step 2: If the refresh button clears the low battery/disconnected icon, you're good to go.  If more show up, the panel is likely offline.   Use these instructions to reset the panel - making sure that the ethernet cable is connected to both the LittleBird panel and the router.

https://manager-support.golittlebird.com/en/support/solutions/articles/61000314924-how-to-reset-the-littlebird-panel

A few relevant articles on rebooting our equipment can be found here:

• https://manager-support.golittlebird.com/en/support/solutions/articles/61000314924-how-to-reset-the-littlebird-panel

Sensor Showing Open

• Check the door first - especially with slider doors, those can be open just a little.  Shut it completely, refresh, and see if the status updates
• Hold a strong magnet to the sensor in the frame, and see if the door updates.  If it does, then check the corresponding spot on the door for the magnet to see if the magnet is there, and check alignment

Low/0% Battery

• Refresh button is first - check and see if it updates after the refresh is complete.
• Change the batteries, and refresh again
• If it still hasn't updated - click on the panel serial number: 
• That will take you do the panel page (if you get an error saying can't connect - see the "Panel Offline" section).
• Once you're in the panel page - select "Optimize Devices".  If the lock has a red "X" once the optimize is finished, it likely needs to be re-paired.