How to Post and Manage Your Community’s Events

If your community uses LittleBird Smart Community features, you can use your LittleBird web portal to easily manage your community's event listing details. 

Locate the Event Board page

  1. Log into the LittleBird web portal on your desktop device. 

  2. Browse to the Smart Community (building) icon in the navigation column.

  3. Click the Expand (v) icon to reveal the Events item in the dropdown menu.

  4. Click the Events item to reveal your Events Board containing your community’s current list of events.

Add a new event listing

  1. Click the Add Event button to open the Event Details form.

  2. Enter the appropriate information in the Title text box.

  3. If you’d like to offer more information, include a description in the Description text box.

  4. If you’d like to display an image with the event’s listing, click into the Event Image section to select a photo. 

    1. Event images can be edited or removed after the creation of the event. 

  5. Use the Start DateStart Time, and End Time text boxes to indicate when the event will take place. 

  6. In the Location field, indicate where the event will be taking place. 

  7. If the event has a minimum and maximum number of people it can accommodate, enter the numbers in the Minimum Attendees and Maximum Attendees text boxes.

  8. To include an RSVP cut-off for the event, complete the text boxes under the Attendee Settings section. 

    1. Note: If the minimum number of attendees have not registered by the RSVP deadline date and time, property staff will be notified and given the option to cancel the event. 

  9. If the event has a fee, select the Financial tab. Under Event Type, toggle the button to the appropriate description of your event: Free or Paid

  10. If you would like to offer refunds for the event, use the Refund Policies section. 

    1. Enter the price of each ticket

    2. Fill out the Refund Cut-Off Date and Time text boxes to indicate when residents should receive refunds in the case of cancellation. 

    3. Include a Cancellation Fee for residents who cancel on their own after the cut-off time for the event. 

    4. Note: this will only be available if you have connected a Stripe account and enabled paid events 

  11. If you’d like to add a vendor for the event, use the Financials section. 

    1. Toggle the Event Type button from Free to Paid. This will bring up financial information. 

    2. Select the merchant hosting the event from the Vendor dropdown menu.

    3. Use the Community Fee box that appears once you select a vendor to indicate the percentage of ticket revenue your property will receive.

  12. To control who can view and register for the event, use the Registrations tab. You will see a list of groups based on the building or section of the complex if your property has set this up. Select which unit group or groups can access the event, or select All Residents

  13. Under Notification Settings, click the toggle next to each of the notification options you’d like to include for the event listing. Selecting Enable Mobile Notification or Enable Email Notification changes how residents will be notified. Selecting Notify to Attendees Only or Notify to All Residents changes which residents are notified. 

  14. Click the Create Event button to save the event to your community’s current list of events. 

Note: If you do not wish to save the event, simply click Cancel.

Edit, cancel, and remove event listings

  1. While in the Event Board page, click the Title of the event you wish to edit or remove. 

  2. If you’d like to edit the event, locate the text box you wish to change and replace the current displayed information with the new information. 

    1. To save your event changes, click the Save Event button.

    2. Note: If you no longer wish to save your event changes, click Cancel.

  3. If you’d like to cancel the event, click the Cancel Event button. This option will automatically refund any attendees who have already RSVPed and notify them of the cancellation. 

    1. Click Yes when asked “Are you sure you want to cancel this event? to complete the cancellation process and return to your current event listings.

    2. Note: You also have the option to include a message explaining the cancellation in the Specify A Reason text field.

  4. If you’d like to remove an event, click the Remove Event button. This option will delete the event posting entirely. This option is not recommended if attendees have already RSVPed.

Click Yes when asked “Are you sure you want to remove this event? to complete the removal process and return to your current event listings.