FAQ

Setting Up a Property Manager account
When a LevelUp Admin adds a Property Manager to a property, they’ll receive an email titled “LittleBird Account Setup” with a link to set their password. ...
Mon, 30 Aug, 2021 at 3:50 PM
Add a Unit
When you log in to the Property Management portal, the first page you’ll see is the Unit list. This can be navigated to any time by selecting “Units” in...
Mon, 30 Aug, 2021 at 3:53 PM
Add Resident(s)
Existing or New Residents Now that you’re on the Unit page for the Unit you just added, you can add residents to this unit. Important Notes: Only a...
Fri, 30 Jul, 2021 at 10:18 AM
Removing a Resident from a Unit
If a resident moves out, you’ll want to remove them from their unit to remove their access. Navigate to the Unit page and locate the unit that the res...
Mon, 30 Aug, 2021 at 3:48 PM
Property Settings
  The property name is the name residents will see when we send emails or in the app, etc. Edit this to whatever you wish to use to represent the propert...
Mon, 30 Aug, 2021 at 3:57 PM
Add Property Staff
  Under the Property navigation, select the “Property Managers” option between “Settings” and “Groups” Select “Add Property Manager” Enter the Prop...
Mon, 30 Aug, 2021 at 3:59 PM
Remove Property Manager
  To remove a Property Manager from the property, select the `...` on their information card. Select “Remove” and confirm by selecting, “Yes, Remove”...
Mon, 30 Aug, 2021 at 4:02 PM
Groups
Unit Groups are used in features like Messages, Mail Delivery, and more in the future. They allow properties to group units with a tag-like function. For ex...
Mon, 30 Aug, 2021 at 4:08 PM
Add Group
  Under the Property navigation, select the “Groups” Select “Add Group” Assign a Group Name and select Save To add Units to a Group, navigate to...
Mon, 30 Aug, 2021 at 4:08 PM
Amenities
Amenities appear in the Community section of the Resident app. This page is a great way to let residents know what amenities the property has. This feature ...
Mon, 30 Aug, 2021 at 4:07 PM