FAQ

Setting Up a Property Manager account
Upon a LevelUp Admin adding a Property Manager to a property, they’ll receive an email titled “LittleBird Account Setup” with a link to set their password...
Wed, 11 Mar, 2020 at 9:58 AM
Add a Unit
When you login to the Property Management app, the first page you’ll see is the Unit list. This can be navigated to any time by selecting “Units” in the n...
Wed, 11 Mar, 2020 at 9:58 AM
Add Resident(s)
Existing or New Residents Now that you’re on the Unit page for the Unit you just added, you can add residents to this unit. Important Notes: Only...
Wed, 11 Mar, 2020 at 9:58 AM
Removing a Resident from a Unit
If a Resident moves out, you’ll want to remove them from their Unit to remove their access. Navigate to the Unit page for the Unit that the Resident is ...
Wed, 11 Mar, 2020 at 9:58 AM
Property Settings
The Property Name is the name Residents will see when we send emails or in the app, etc. Edit this to whatever you wish to use to represent the Property ...
Wed, 11 Mar, 2020 at 9:58 AM
Add Property Staff
Under the Property navigation, select the “Property Managers” option between “Settings” and “Groups” Select “Add Property Manager” Enter the Property ...
Wed, 11 Mar, 2020 at 9:58 AM
Remove Property Manager
To remove a Property Manager from the property, select the `...` on their information card. Select “Remove” and confirm by selecting, “Yes, Remove” ...
Wed, 11 Mar, 2020 at 9:58 AM
Groups
Unit Groups are used in features like Messages, Mail Delivery, and more in the future. They allow Properties to group units with a tag-like function. For ex...
Wed, 11 Mar, 2020 at 9:58 AM
Add Group
  Under the Property navigation, select the “Groups” Select “Add Group” Assign a Group Name and select Save To add Units to a Group, naviga...
Wed, 11 Mar, 2020 at 9:58 AM
Amenities
Amenities appear in the Community section of the Resident app. It’s a great way to let Residents know what the property has available. This feature will app...
Wed, 11 Mar, 2020 at 9:58 AM